Ashley Jamz Terms & Conditions
Last Updated: October 15, 2026
Welcome to Ashley Jamz! These Terms & Conditions (“Terms”) apply to your use of the Ashley Jamz website and to purchases made through our website. By accessing our website or placing an order, you agree to these Terms.
Please review these Terms carefully before making a purchase.
1. About Ashley Jamz
Ashley Jamz provides handcrafted jams and related food products. Because our products are made in batches, flavors, quantities, appearance, color, texture, and availability may vary.
We reserve the right to change our product selection, pricing, availability, packaging, and other product details at any time.
2. Product Availability
All products are subject to availability.
Some flavors may sell out or become temporarily unavailable. Adding an item to your cart does not guarantee availability until your order has been successfully completed.
We reserve the right to limit quantities, discontinue products, or cancel an order if a product becomes unavailable.
If we are unable to fulfill an item you purchased, we will contact you regarding an appropriate replacement, store credit, or refund.
3. Orders & Payment
Payment is due at the time an order is placed unless otherwise stated.
Customers are responsible for providing accurate billing, shipping, contact, and payment information.
Ashley Jamz reserves the right to refuse, cancel, or limit an order when reasonably necessary, including in cases involving suspected fraud, pricing errors, product availability, or incorrect order information.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.
4. Pricing
All prices are displayed in U.S. dollars unless otherwise stated.
Applicable taxes, shipping charges, and other fees will be displayed during checkout when required.
Prices may change without notice. However, price changes will not affect orders that have already been successfully completed unless there was an obvious pricing or technical error.
5. Perishable Products & Refrigeration
Ashley Jamz products may be perishable and may require refrigeration.
Customers are responsible for following the storage instructions provided with the product, on its packaging, or on our website.
When a package is delivered, customers should retrieve it as soon as reasonably possible and follow the provided refrigeration and storage instructions.
Ashley Jamz is not responsible for spoilage caused by products being left unattended after confirmed delivery, improper storage after delivery, or failure to follow provided storage instructions.
If you believe your product arrived spoiled, damaged, leaking, broken, or otherwise unsafe to consume, do not consume the product and contact Ashley Jamz as soon as possible.
6. Shipping
We make reasonable efforts to package orders appropriately for shipping. However, delivery dates and transit times provided by shipping carriers are estimates and are not guaranteed by Ashley Jamz.
Carrier delays, severe weather, incorrect addresses, missed deliveries, and other circumstances outside our reasonable control may affect delivery.
Customers are responsible for entering a complete and accurate shipping address.
If an order is returned, delayed, or lost because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
Because our products may be perishable, customers should monitor their tracking information and retrieve delivered packages promptly.
7. Damaged, Leaking, or Spoiled Orders
We want customers to receive their Ashley Jamz products in good condition.
If an order arrives damaged, broken, leaking, spoiled, or otherwise unusable, please contact us as soon as possible after delivery.
We may request:
Your order number
Photographs of the product
Photographs of the packaging or shipping box
A description of the problem
After reviewing the issue, Ashley Jamz may offer an appropriate resolution, which may include a replacement, store credit, partial refund, or full refund depending on the circumstances.
Submitting a claim does not automatically guarantee a refund or replacement.
8. Returns & Refunds
Because Ashley Jamz sells food products, we generally cannot accept physical returns of food items.
Refunds, replacements, or store credits may be considered for qualifying problems such as damaged, leaking, spoiled, incorrect, or missing products.
We generally do not provide refunds because a customer dislikes a flavor, texture, sweetness level, or other matter of personal preference.
Any approved refund will generally be returned to the original payment method. Processing times may vary depending on the customer's bank or payment provider.
9. Local Pickup
Customers who select local pickup are responsible for selecting or following the pickup instructions provided during or after checkout.
Please arrive during your scheduled or confirmed pickup period.
Orders should be picked up promptly because products may require refrigeration.
If you cannot make your scheduled pickup, please contact Ashley Jamz as soon as possible to discuss rescheduling.
Ashley Jamz cannot guarantee the quality or availability of an order that is not picked up within the agreed pickup period.
10. Cancellations & Order Changes
If you need to cancel or change an order, contact Ashley Jamz as soon as possible.
We cannot guarantee that an order can be changed or canceled once preparation, packaging, or shipping has begun.
Orders that have already shipped cannot be canceled.
11. Ingredients, Allergies & Dietary Needs
Ingredient information is provided for our products so customers can make informed purchasing decisions.
Customers are responsible for reviewing ingredient information before purchasing or consuming a product.
If you have a food allergy, sensitivity, intolerance, medical dietary restriction, or other concern about an ingredient, please contact Ashley Jamz before purchasing or consuming a product.
Products may be prepared, packaged, or handled in environments where other ingredients or allergens may also be present. Unless expressly stated otherwise, Ashley Jamz does not guarantee that any product is completely free from allergens or cross-contact.
Do not consume a product if you are uncertain whether it is safe for your dietary needs.
12. Product Appearance
Ashley Jamz products are handcrafted. Natural variations may occur between batches.
Color, consistency, fruit distribution, texture, and appearance may differ slightly from photographs displayed on our website or social media.
These normal variations are not considered product defects.
13. Promotions, Discounts & Rewards
Ashley Jamz may occasionally offer discounts, promotional codes, rewards, or special offers.
Unless otherwise stated:
Promotions cannot be exchanged for cash.
Promotions may have expiration dates or eligibility requirements.
Multiple discounts may not be combined.
Certain products may be excluded.
Promotions may be limited to one use per customer.
Ashley Jamz reserves the right to modify or discontinue promotions when reasonably necessary, subject to applicable law.
14. Website Content
All content appearing on the Ashley Jamz website, including our business name, branding, logos, photographs, graphics, product descriptions, written content, and original designs, belongs to Ashley Jamz or is used with permission unless otherwise stated.
You may not copy, reproduce, distribute, sell, publish, or commercially use Ashley Jamz content without permission.
15. Customer Reviews & Submitted Content
If you voluntarily submit a product review, testimonial, photograph, or other content to Ashley Jamz, you represent that the content is truthful and that you have the right to submit it.
Where permitted by law, you grant Ashley Jamz permission to display or share submitted reviews or testimonials for business and promotional purposes.
We will not knowingly alter a customer's review in a way that misrepresents the customer's opinion.
16. Website Availability
We work to keep our website accurate and accessible, but we cannot guarantee uninterrupted access.
The website may occasionally experience maintenance, technical problems, payment-processing issues, inventory errors, or other interruptions.
Ashley Jamz may correct website errors or update information when necessary.
17. Limitation of Liability
To the fullest extent permitted by applicable law, Ashley Jamz will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to waive or limit any consumer right or liability that cannot legally be waived under applicable law.
18. Privacy
Personal information submitted through the Ashley Jamz website is handled according to our Privacy Policy and applicable law.
Payment information may also be processed by third-party payment providers subject to their applicable terms and privacy practices.
19. Changes to These Terms
Ashley Jamz may update these Terms & Conditions from time to time.
When changes are made, the updated version may be posted on our website with a revised “Last Updated” date.
Your continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.
20. Governing Law
These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles, except where applicable law requires otherwise.
21. Contact Ashley Jamz
Questions about an order, product, refund, or these Terms & Conditions can be submitted through the contact information or contact form provided on the Ashley Jamz website.
Ashley Jamz
Durham North Carolina, USA